Phase4music Privacy Policy

Last Updated: May 06, 2025

Phase4music Entertainment (“Phase4music,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites, mobile applications, or engage with our services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties, as described below:

A. Information You Provide

• Account Information: When you create an account, we may collect your name, email address, username, password, and other contact details.
• Purchases and Subscriptions: If you purchase music, merchandise, or subscriptions (e.g., streaming services or fan clubs), we collect payment information (e.g., credit card details) and billing address.
• User Content: Information you submit, such as comments, reviews, or messages on our platforms, or submissions like demo recordings or contest entries.
• Communications: If you contact us via email, phone, or forms, we collect your contact details and the content of your communication.
• Promotions and Surveys: Information you provide when entering contests, sweepstakes, or responding to surveys or promotional campaigns.

B. Information Collected Automatically

• Usage Data: We collect data about your interactions with our Services, including pages visited, features used, time spent, and links clicked.
• Device and Technical Data: We collect your IP address, browser type, operating system, device identifiers, and other technical information.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity, personalize content, and analyze trends. You can manage cookie preferences through your browser settings.
• Location Data: If you enable location services, we may collect general location information (e.g., city or region) to provide location-based features.

C. Information from Third Parties

• Social Media: If you log in via social media accounts or interact with our social media pages, we may collect information like your username, profile details, and posts.
• Partners and Vendors: We may receive information from third-party partners, such as streaming platforms, ticketing services, or marketing agencies, about your engagement with Phase4music artists or events.
• Analytics Providers: We use tools like Google Analytics to collect aggregated data about user behavior.

2. How We Use Your Information

We use your information to provide, improve, and personalize our Services, including:

• Operating the Services: To manage accounts, process transactions, and deliver music, merchandise, or other content.
• Personalization: To tailor recommendations, playlists, or promotions based on your preferences and activity.
• Marketing and Promotions: To send you newsletters, artist updates, event notifications, or promotional offers. You can opt out of marketing communications at any time.
• Customer Support: To respond to your inquiries, resolve issues, or provide assistance.
• Analytics and Improvement: To analyze usage trends, improve our Services, and develop new features or content.
• Legal and Security: To comply with legal obligations, protect our rights, prevent fraud, and ensure the security of our Services.

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processors, email delivery services, or hosting providers.
• Business Partners: With partners like streaming platforms, ticketing companies, or merchandise vendors to fulfill your requests or provide co-branded services.
• Artists and Labels: With Phase4music artists or affiliated labels to support fan engagement, such as sharing contest entries or fan club data.
• Legal Compliance: When required by law, such as in response to a subpoena, court order, or to protect the safety and rights of Phase4music or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Aggregated Data: We may share anonymized or aggregated data with third parties for analytics or marketing purposes.

We do not sell your personal information to third parties for their own marketing purposes.

4. Your Choices and Rights

You have options regarding your personal information:

• Account Management: You can update or delete your account information by logging into your account or contacting us.
• Marketing Communications: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or contacting us.
• Cookies: You can disable cookies through your browser settings, though this may affect the functionality of our Services.
• Data Access and Deletion: Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, or restrict its processing. Contact us to exercise these rights.
• Do Not Track: Our Services do not currently respond to “Do Not Track” signals.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Phase4music operates globally, and your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. By using our Services, you consent to such transfers.

7. Children’s Privacy

Our Services are not intended for individuals under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

8. Third-Party Links

Our Services may contain links to third-party websites or services, such as social media platforms or streaming services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Last Updated” date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Phase4music Entertainment
Email: info@phase4music.nl
Address: Den Haag

For data protection inquiries in the European Union, you may also contact our EU representative at: info@phase4music.nl.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.